Join Asygma, a leading IT services provider and Microsoft cloud-focused company, and be at the forefront of technology developments. We excel at migrating legacy infrastructure to the cloud for our clients, as well as taking care of cloud-native companies. We are always on the lookout for talented individuals who believe they can make a difference.
At Asygma, you'll join a dynamic, enthusiastic, and diverse team where your voice will be heard. Share ideas and thoughts, be inspired and inspire others, and have great career projection. We value innovation, creativity, and a passion for staying ahead of the curve. If you're ready to take your career to the next level and make a real impact, apply to join our team today!
Job 1 – 1st Line Support Engineer - Microsoft 365 and Cloud Services
We are seeking a 1st Line Support Engineer to join our team, providing exceptional customer service and technical support for Microsoft 365 and Microsoft cloud services. The successful candidate will be responsible for taking support phone calls and working with a team of engineers to support our customers. This is a remote position, following the United Kingdom timezone.
Key Responsibilities:
• Provide first line technical support for Microsoft 365 and Microsoft cloud services.
• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve technical issues in a timely and professional manner.
• Escalate complex issues to the appropriate team or engineer.
• Work collaboratively with a team of engineers to support our customers.
• Keep up-to-date with the latest developments in Microsoft 365 and Microsoft cloud services.
• Excellent customer service skills.
• Strong technical knowledge of Microsoft 365 and Microsoft cloud services.
• Experience in a technical support role.
• Excellent verbal and written communication skills.
• Ability to work well in a team environment.
• Strong problem-solving skills.
• Microsoft 365 certifications, such as Microsoft 365 Certified: Fundamentals, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Microsoft 365 Certified: Enterprise Administrator Expert.
This is an excellent opportunity for a motivated individual to join a growing team and develop their technical skills in a supportive environment. If you are passionate about technology and customer service, we would love to hear from you.
Job 2 – Helpdesk Manager - Microsoft 365 and Cloud Services
We are seeking a performance-driven Helpdesk Manager to lead our team of engineers focused on providing exceptional customer service and technical support for Microsoft 365 and Microsoft cloud services. The successful candidate will be responsible for overseeing the helpdesk operations, monitoring performance metrics, and ensuring customer satisfaction. This is a remote position, following the United Kingdom timezone.
Key Responsibilities:
• Lead a team of engineers focused on providing technical support for Microsoft 365 and Microsoft cloud services.
• Monitor performance metrics and customer satisfaction to ensure the helpdesk is meeting its goals.
• Understand the helpdesk situation at any given time and be able to discuss current and past issues.
• Supervise the quality and speed of ticket resolution, ensuring that problems are resolved correctly and following procedures.
• Work collaboratively with the team to identify areas for improvement and implement changes to enhance the customer experience.
Qualifications:
• Proven experience in a helpdesk management role.
• Strong technical knowledge of Microsoft 365 and Microsoft cloud services.
• Excellent leadership and team management skills.
• Strong analytical skills and the ability to interpret performance metrics.
• Excellent verbal and written communication skills.
• Ability to work well in a fast-paced environment.
• Strong problem-solving skills.